Your privacy isour priority
This Privacy Policy explains how CareWired collects, uses, discloses, and protects your personal information.
CareWired.com ("CareWired," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, share, and protect personal information when you use our website, mobile applications, and related services (collectively, the "Services"). By using our Services, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
1.1 Information You Provide
We collect information you provide directly to us, including: name, email address, phone number, physical address, date of birth, healthcare preferences, appointment history, payment information, and any other information you choose to provide.
1.2 Information We Collect Automatically
When you use CareWired, we automatically collect certain information, including: device information, IP address, browser type, operating system, referring URLs, access times, pages viewed, and links clicked.
1.3 Health Information
We may collect limited health information necessary to facilitate appointment bookings and connect you with appropriate healthcare providers. This information is handled in strict accordance with HIPAA regulations.
2. How We Use Your Information
2.1 Service Delivery
We use your information to provide, maintain, and improve our services, including processing appointments, sending booking confirmations, facilitating communication between patients and providers, and personalizing your experience.
2.2 Communication
We may use your contact information to send you appointment reminders, service updates, promotional materials (with your consent), and respond to your inquiries and support requests.
2.3 Analytics and Improvement
We analyze usage patterns to improve our platform, develop new features, and enhance user experience. This data is aggregated and anonymized whenever possible.
3. Information Sharing and Disclosure
3.1 Healthcare Providers
When you book an appointment, we share necessary information with the selected healthcare provider to facilitate your visit. Providers are bound by their own privacy practices and HIPAA obligations.
3.2 Service Providers
We may share information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, and hosting services. These providers are contractually obligated to protect your information.
3.3 Legal Requirements
We may disclose information if required by law, legal process, or governmental request, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
3.4 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control.
4. Your Rights and Choices
4.1 Access and Correction
You have the right to access, update, or correct your personal information at any time through your account settings or by contacting us.
4.2 Data Deletion
You may request deletion of your account and personal information. Some information may be retained as required by law or for legitimate business purposes.
4.3 Marketing Communications
You can opt out of promotional emails by following the unsubscribe instructions in those messages. You will continue to receive transactional emails related to your account and appointments.
4.4 Do Not Track
Some browsers include a "Do Not Track" feature. Currently, there is no industry standard for how to respond to these signals, and we do not currently respond to them.
5. Data Security
5.1 Security Measures
We implement industry-standard security measures to protect your information, including encryption in transit and at rest, secure servers, regular security audits, access controls, and employee training on data protection.
5.2 HIPAA Compliance
For protected health information (PHI), we maintain HIPAA-compliant systems and processes. See our HIPAA Compliance page for detailed information.
5.3 Limitations
While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.
6. Data Retention
6.1 Retention Periods
We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.
6.2 Deletion
When information is no longer needed, we securely delete or anonymize it in accordance with our data retention policies and applicable laws.
7. Cookies and Tracking Technologies
7.1 Cookies
We use cookies and similar technologies to collect information, improve our services, and provide a better user experience. You can control cookies through your browser settings.
7.2 Analytics
We use third-party analytics services (such as Google Analytics) to understand how users interact with our platform. These services may collect information about your use of other websites and apps.
8. Children's Privacy
8.1 Age Requirements
CareWired is not intended for children under 13. We do not knowingly collect information from children under 13. If you are a parent or guardian and believe we have collected information from your child, please contact us immediately.
9. International Users
9.1 Data Transfers
CareWired is based in the United States. If you access our services from outside the U.S., your information will be transferred to, stored, and processed in the United States.
9.2 European Users
If you are located in the European Economic Area (EEA), you have certain rights under the General Data Protection Regulation (GDPR), including the right to access, rectification, erasure, and data portability.
10. Changes to This Privacy Policy
10.1 Updates
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last Updated" date.
10.2 Continued Use
Your continued use of CareWired after changes are posted constitutes your acceptance of the updated Privacy Policy.
11. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
CareWired, Inc.
123 Healthcare Avenue, Suite 500
Boston, MA 02108
United States
Email: info@carewired.com
Phone: N/A